Comprehensive Privacy Policy & Data Protection Guidelines
1. Introduction & Overview
Welcome to New Era Medical Billing Solutions (New Era MBS), accessible via newerambs.com. We provide professional medical billing, coding, and administrative services to healthcare providers. We understand that the privacy and security of your dataand that of your patients is of paramount importance. This Privacy Policy explains how we collect, utilize, share, and rigorously protect personal and Protected Health Information (PHI) in compliance with all state and federal regulations.
2. HIPAA Compliance & Protected Health Information (PHI)
As a business associate to healthcare entities, New Era MBS strictly operates under the guidelines of the Health Insurance Portability and Accountability Act (HIPAA)and the Health Information Technology for Economic and Clinical Health (HITECH) Act.
We do not sell, trade, or inappropriately share any patient data.
All patient information, diagnosis codes, and claims data are treated with the highest tier of medical confidentiality.
We maintain active Business Associate Agreements (BAAs) with all of our healthcare provider clients to ensure mutual compliance.
3. Information We Collect
To effectively deliver our medical billing services, we may collect the following types of information:
Provider & Client Information: Name, practice name, business address, email, phone number, National Provider Identifier (NPI), Tax Identification Number (TIN/EIN), and billing/banking credentials.
Patient Data (Provided by Clients): Demographics, insurance information, medical codes, claims histories, and payment records necessary to process medical bills.
Website Usage Information: Technical logs, IP addresses, cookie data, and browser types collected automatically when visiting newerambs.com to help improve website performance.
4. How We Use Your Information)
New Era MBS uses the collected data strictly for professional business operations, including:
1: Processing, submitting, and tracking medical insurance claims.
2: Managing patient statements, patient invoicing, and accounts receivable collections.
3: Communicating securely with providers regarding claims denials, corrections, or financial reports.
4: Managing website customer accounts and responding to support inquiries.
5. Data Security & Storage Measures
We deploy administrative, physical, and technical safeguards engineered to prevent unauthorized access, disclosure, modification, or destruction of your information:
1- Encryption: All data transmitted to or from our systems is secured using industry-standard AES 256-bit encryption (both in transit and at rest).
2- Access Controls: Employee access to data is strictly restricted based on the "principle of least privilege"only personnel explicitly trained and tasked with processing your specific billing account can view your data.
3- Secure Networks: Our website uses secure protocol layers (HTTPS/SSL), and our servers are protected behind managed corporate firewalls.
6. Sharing of Information
We only share information with third parties under the following strict conditions:
1- Insurance Clearinghouses & Payers: To submit claims and receive electronic remittance advice (ERAs).
2- Legal Obligations: If required by law, subpoena, or government regulatory bodies investigating healthcare compliance
3- Legal Obligations: If required by law, subpoena, or government regulatory bodies investigating healthcare compliance
Authorized Vendors: With trusted software partners who agree to adhere to strict HIPAA-compliant data security contracts.
7. Your Rights and Data Choices
Depending on your jurisdiction and role, you hold specific rights regarding your data:
1 - Access and Correction: Clients can request copies of or request updates to their registered business or financial profile details at any time.
2- Data Retention: We retain billing and patient histories only as long as contractually required by our healthcare providers or mandated by federal medical record retention laws.
3- Opt-Out: You can opt-out of receiving informational or marketing emails from us by utilizing the unsubscribe link located in those communications.
8. Changes to This Privacy Policy
New Era MBS reserves the right to update this policy to reflect changes in our operational procedures or shifting healthcare regulations. Any modifications will be posted immediately to this page with an updated "Effective Date."
9. Contact Us
If you have any questions, compliance concerns, or data inquiries regarding this Privacy Policy, please contact our privacy officer directly through our official channels at newerambs.com.
